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stonehouselavender Group
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Is Email Support Still Worth Outsourcing?
Email support feels old-school compared to live chat, but I still find myself relying on it for complex issues. From a business perspective, managing large email volumes seems time-consuming and easy to mishandle. I’m curious whether outsourcing email support actually improves response quality and consistency. Does it help teams stay organized, or does it risk losing context and personalization? I’d love to hear from people who’ve seen email support done well — or poorly.
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