Efficient remote support
After we were bought by a large company, we were required to optimize all processes. One of the first in line was the support department. We decided to transfer it to a remote format, but faced chaos: communications fell apart, employees were lost, deadlines were missed. In desperation, I started looking for step-by-step recommendations and found the article — https://www.twine.net/blog/how-to-build-a-remote-support-team-and-save-money/. It was a real guide: it explains how to structure work, where you can save money, which tools are best. Thanks to this knowledge, we restored efficiency and reached a new level.
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Hi! We once also faced the task of building remote support. At first, it seemed simple - gather a team, set up a chat and go. But it turned out that without a clear structure and understandable processes, everything starts to fall apart. It is especially important to immediately think about how to track efficiency and not overload employees.